by Michael Mitchell

Something’s got me puzzled right now.

This blog is not the forum to talk about exactly what it is that’s got me puzzled, but it’s a good place to talk about the process of how I handle puzzling situations.

Anytime I’m puzzled by something, I always try to ask at least two questions: 1.) What’s going on here? and 2.) What needs to be done?

I ask the first question to try to better understand all the factors behind whatever is causing the particular issue. I find that if I can at least get my mind around what’s going on, even though I may still not know what to do, I will at least have some peace in the midst of a complex problem.

After I’ve asked that first question (noticed I said, “asked” not “answered”), it is then and only then that I start trying to figure out what needs to be done. This is much easier in certain situations than it is in others.

I’m driving down the road and I here a thump, thump, thump, thump, thump and my car starts to jerk a little.

What’s going on here? Continue reading What’s going on? What needs to be done? →